asp meet your IT needs locally; by installing a system modelled on the aspcentre to serve you the applications you require as you would receive with an asponline solution, you store your data locally on a secure server with the aspteam to take care of most administrative duties with the same care and attention afforded to our own server farms.
frequently asked questions
what is a remote application?
An application is a program, like MYOB or Microsoft Word. A remote application is a program you use at your computer which is located on another computer or server. asp run your applications from a server at your location, and give you access at your workstation, and wherever you have an internet connection.
what applications or programs can be used remotely?
Most applications/programs can be used remotely and asp fully test each application before installing on the server to ensure that it will operate effectively and have no adverse affects on the server.
how do I access my applications?
Remote desktop icon - We will set up a link on your computer, and all you need to do is double click and enter your username and password.
what are the system requirements?
The software you need to access the server with your applications is already installed on Windows XP, Vista and 7, and is available free for Mac from the Microsoft website. To provide the applications, you will need a server with Windows Terminal Server installed – asp can provide advice and pricing on reconfiguring your current hardware, or purchasing and installing new hardware.
what is included in my support package?
asp includes in all their packages 24 / 7 phone support, support via email and forum during business hours and remote support for issues. The aspsupport application form details the costs and inclusions of each support plan.
what happens if I have a problem while you’re not here?
asp are experts in remote management and are therefore able to support multiple networks entirely remotely. We operate 24/ 7 support service, so if you have an issue you can email, phone or post your problem on our forum and it will be attended to promptly and efficiently. If there is a serious or priority issue that needs attention outside of business hours, asp provide a guaranteed 4 hour response time where our team will ascertain the problem, and in most cases solve it remotely, either by advising the solution, or logging in and correcting the problem. Many of our support plans include Priority 1 support, where an asp team member will attend on site for critical issues that cannot be solved remotely.
I am not located near you – how can you support me?
asp are able to log into your system and fix the problem remotely. Even though an IT person is not looking over your shoulder the asp team is right where you need them, looking at the system and your problem.